The Cleaning Industry Management Standard
A History of Raising the Bar
CIMS has long set the standard for operational excellence. To meet industry needs, ISSA incorporated key hygiene and infection prevention elements – originally part of GBAC STAR- into the CIMS framework.
The result is a stronger, more comprehensive certification that reflects today’s priorities – operational excellence and hygienic environments. Grounded in the proven CIMS framework and enhanced with best practices in cleaning disinfection, and infection prevention, this unified standard supports organizations committed to quality, consistency, and the health of building occupants.
What does this mean for the industry?
- Enhanced Standard Criteria – The CIMS standard has been updated with guidance that reflects today’s best practices in cleaning, disinfection, and hygiene management.
- Evolved Certification – This marks the first major update of components for the CIMS standard since the addition of the Green Building (GB) criteria to support alignment with LEED certification.
- Empowered Organizations – With expanded criteria focused on infection prevention and hygiene, CIMS helps cleaning service providers deliver safer, healthier environments for building occupants.
1923
The year Alfred Richter founded ISSA. ISSA has alliances with more than 75 local, regional, and national associations as well as industry, government, and other leading corporate and community entities around the world. These are in addition to its own offices in Chicago, US, Toronto, Canada, Milan, Italy, Sydney, Australia, and Seoul, South Korea.
11,000+
ISSA’s member count—including distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, residential cleaners, and associated service members.
12
The number of official certifications, designations, and accreditations. These standards are used by top cleaning companies and cleaning management around the world. Facilities that conform to these standards are some of the cleanest buildings around, and service companies that achieve these standards are recognized for having higher quality, stronger service reputation, and a proactive cleaning response.
We’re Here to Serve You
Contact us for more information about CIMS training and certification programs.
Brant Insero
ISSA Senior Director of Education, Training, Certification & Standards
With 15+ years of professional training on Jan/San, telecomm, sales, leadership, management & business development, Insero oversees ISSA’s global portfolio of training programs. Insero is passionate about innovating the entire cleaning industry through education.
Nancy Viazzi
CIMS Account Executive
Nancy has over 20+ years of customer service experience with a focus on contract management, account management, and customer retention. She is responsible for partnering with organizations to help them increase quality and efficiency through the CIMS standard and assessment. The goal is to exceed the CIMS management system to ensure a customer centric quality organization while increasing customer satisfaction.
Amanda Moore
ISSA Account Manager
Amanda oversees logistical and administrative support in planning and executing of all CIMS certifications. She is experienced with planning, administration, and integrated CRM systems to keep our operations effectively moving.