The Cleaning Industry Management Standard is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization.
CIMS is designed to assist cleaning organizations in thoroughly understanding the customer’s service requirements. It also encourages service providers to manage their organization in a manner that is predicated on ensuring quality, efficiency and overall customer satisfaction.
Therefore, CIMS helps them set up a management system that allows an organization to meet those goals. In essence, the Standard should be thought of as a management framework that can be used to develop customer-centered, quality organizations:
- Provide procedures and policies for cleaning organizations to follow when implementing their own quality management programs.
- Guide cleaning organizations through documentation, in ensuring quality, efficiency, and overall customer satisfaction.
- Dictate clearly defined management system allowing cleaning organization to use as a framework to develop customer-centric quality organizations.