The Cleaning Management Industry Standard

To meet industry demand and strengthen ISSA’s company-based certification offering, ISSA has merged elements of the GBAC STAR Service accreditation criteria into the ISSA Cleaning Industry Management Standard (CIMS). The result: CIMS Advanced by GBAC, one comprehensive certification for quality-driven building service contractors and in-house cleaning organizations that strive to maintain hygienic environments for the benefit of building occupants.

The new program is based on the successful CIMS criteria, which outlines the primary characteristics of a successful, quality cleaning organization, plus a renewed emphasis on maintaining hygienic environments through GBAC’s industry-leading cleaning, disinfection, and infection prevention protocols.

What does this mean for the industry?

  • Enhanced standard criteria. The CIMS standard has been bolstered by critical elements from the GBAC STAR accreditation program.
  • Evolved certification. This represents the first major update of components for the CIMS standard since its inclusion of the Green Building (GB) elements to align with LEED building certification requirements.
  • Empowered organizations. GBAC’s expertise in infection prevention best practices will help cleaning service providers support their customers and help internal stakeholders create more hygienic environments for building occupants.

The year Alfred Richter founded ISSA. ISSA has alliances with more than 75 local, regional, and national associations as well as industry, government, and other leading corporate and community entities around the world. These are in addition to its own offices in Chicago, US, Toronto, Canada, Milan, Italy, Sydney, Australia, and Seoul, South Korea.

ISSA’s member count—including distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, residential cleaners, and associated service members.

The number of official certifications, designations, and accreditations. These standards are used by top cleaning companies and cleaning management around the world. Facilities that conform to these standards are some of the cleanest buildings around, and service companies that achieve these standards are recognized for having higher quality, stronger service reputation, and a proactive cleaning response.

We’re Here to Serve You

Contact us for more information about CIMS training and certification programs.

Brant Insero

Brant Insero

ISSA Senior Director of Education, Training, Certification & Standards

With 15+ years of professional training on Jan/San, telecomm, sales, leadership, management & business development, Insero oversees ISSA’s global portfolio of training programs. Insero is passionate about innovating the entire cleaning industry through education.

Nancy Viazzi

Nancy Viazzi

CIMS Account Executive

Nancy has over 20+ years of customer service experience with a focus on contract management, account management, and customer retention. She is responsible for partnering with organizations to help them increase quality and efficiency through the CIMS standard and assessment. The goal is to exceed the CIMS management system to ensure a customer centric quality organization while increasing customer satisfaction.

Amanda Moore

Amanda Moore

ISSA Account Manager

Amanda oversees logistical and administrative support in planning and executing of all CIMS certifications. She is experienced with planning, administration, and integrated CRM systems to keep our operations effectively moving.