The CIMS Standard is Right For Your Organization

Structuring Your Operations

The ISSA Cleaning Industry Management Standard is designed with a customer focused mindset. This standard of best practices describes the very procedures and principles organizations must consider in designing and implementing quality management/ environmentally preferable programs for cleaning organizations. The goal is to produce quality outcomes for your customers using best practices, processes and procedures.

The CIMS standards dives into an organization’s operations, to adjust, rebuild, or create operations to reflect the following 6 elements:

  1. Quality System: This describes quality system requirements. This provides a general framework to ensure effective operations and continual improvement.
  2. Service Delivery: This describes the processes necessary to effectively produce and deliver services. These customer-related processes include purchasing, staffing, and handling unexpected events. Cleaning organizations must define and describe their unique business processes, as it relates to their operations and customers.
  3. Human Resources: In this section, the organization demonstrates that it efficiently and effectively manages “human capital” in a way that enhances organizational performance covering recruitment, selection, and retention of employees.
  4. Health, Safety, and Environmental Stewardship: Quality cleaning and maintenance services are safe, healthy, and sustainable. They also positively impact the built environment. This addresses the processes, systems, and documentation as they relate to the organization’s commitment to those objectives.
  5. Management Commitment: This allows an organization to demonstrate that it has instituted appropriate management systems to meet customer needs and expectations, even in times of organizational change. Also covered in this section is: mission, vision, and values of your operation.
  6. Green Buildings and Service: It sets forth a framework to ensure that the organization uses sustainable cleaning practices in addition to the management best practices identified in the five core sections of the CIMS.

Building Framework for Performance

CIMS is designed for management, operations, performance systems, and processes. Compliance with the Standard demonstrates an organization is structured to deliver consistent, quality services that are designed to meet the customer’s needs and expectations. It sets forth processes, procedures, and supporting documentation proven to be characteristic of customer-driven organizations.

Each individual organization has the flexibility to choose the most effective ways in which to meet its requirements. This Standard defines management, operational, performance system, process, performance.

Discover the key areas, in which the CIMS elements will elevate your organization for performance:

  • Defining cleaning service requirements
  • Quality planning
  • Workloading
  • Budgeting
  • Bidding for jobs
  • Emergency Response
  • Disaster Planning
  • Product, equipment, inventory maintenance, financial controls
  • Human resources, hiring practices, training
  • Regulatory Compliance
  • Documentation
  • Risk Management
  • Mission, values, vision
  • Communication plan
  • Green cleaning policy

The Importance of Standardized Framework

  • Improving the efficiency of its services
  • Advancing organizational master plan
  • Achieving budgetary support
  • Improving overall performance of their cleaning service
  • Empowering employees to do their jobs safely and effectively
  • Training to be in compliance with industry standards and procedures
  • Bringing value to their communities and contributing to public health

Running Successful Operations

CIMS encourages service providers to manage their organization in a manner that is predicated on ensuring quality, efficiency, and overall customer satisfaction. The Standard should be thought of as a management framework that can be used to develop customer-centered, quality organizations.

  • Provides procedures and policies for cleaning organizations to follow when implementing their own quality management programs through the Quality System and Service Delivery elements.
  • Guides cleaning organizations through documentation, in ensuring quality, efficiency, and overall customer satisfaction through the Health, Safety, and Environmental Stewardship element.
  • Dictates clearly defined management system allowing cleaning organization to use as a framework to develop customer-centric quality organizations through the Management System and Human Resources elements.

Employee Retention Strategy

Each facet of an organization is essential in determining the outcome of operational performance. Implementing best practices to reduce employee turnover, better yet, instill employee retention is an important step in facilitating the flow of operational success.

The Human Resources element within the CIMS Standard is designed to elevate cleaning organization effectively manage recruitment, selection, and retention of employees.

  • Create a human resources policy
  • Develop a written and implementable plan for hiring practices
  • Implement site specific orientation
  • Document training procedures
  • Develop a process for payroll.

Executing these core principles enhances organizational performance and demonstrates efficient and effective management of employees, which will increase the operational effectiveness of the cleaning organization.

Market Place Competition

Cleaner. Healthier. Safer. Customers are becoming knowledgeable in the cleaning industry and their expectations are becoming high. Organizations can set themselves apart from the companies that can’t meet those expectations with Cleaning Industry Management Standard (CIMS). Implementing the standard provides proof and documentation that an organization follows best practices and ensures that quality processes and procedures are in place; something which many other companies without the standard, cannot claim.

What CIMS does for your organization:

  • Win new business
  • Increase your profit margin
  • Increase your sales and retain more customers
  • Provide a healthier and safer facility for your customers
  • Drive operational efficiencies
  • Increase your profit margin
  • Increase your customer retention
  • Validate your quality levels
  • Increase your profit margins
  • Apply CIMS GB certification toward your customer’s LEED credits

The CIMS certification will differentiate you from the many cleaning companies trying to capitalize on the pandemic.

Winning Bids

All CIMS certified companies are validated through a third – party assessor, which provides additional credibility for the organization implementing the standard. Implementing the standard provides proof and documentation that an organization follows best practices and ensures that quality processes and procedures are in place.

There should be a system for estimating job costs that considers the following factors:

  • Costing of labor
  • Materials
  • Overhead
  • Profit
  • Taxes
  • Insurance
  • Miscellaneous costs

Therefore, when bidding for jobs CIMS certified organization can make it an essential element in their RFP’s. As a cleaning organization defines their unique business process, the Bidding/Costing Process should be clearly defined.

Not sure where to start? The CIMS standard is the perfect guide in leading your organization in developing a process to win bids when competing for jobs. Learn more about CIMS and get certified today.

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CIMS Certification

The CIMS standard is the perfect guide in leading your organization in developing a process to win bids when competing for jobs.

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