Overview
The Cleaning Industry Management Standard is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization.
CIMS is designed to assist cleaning organizations in thoroughly understanding the customer’s service requirements. It also encourages service providers to manage their organization in a manner that is predicated on ensuring quality, efficiency and overall customer satisfaction.
Therefore, CIMS helps them set up a management system that allows an organization to meet those goals. In essence, the Standard should be thought of as a management framework that can be used to develop customer-centered, quality organizations:
- Provide procedures and policies for cleaning organizations to follow when implementing their own quality management programs.
- Guide cleaning organizations through documentation, in ensuring quality, efficiency, and overall customer satisfaction.
- Dictate clearly defined management system allowing cleaning organization to use as a framework to develop customer-centric quality organizations.
CIMS Process:
Step 1
Commit to achieve CIMS and speak with a CIMS Account Executive to define your price & timeline.
Step 2
Fill out your complete application and provide a non-refundable deposit.
Step 3
Complete your payment for a non-refundable 50% deposit toward your assessment and receive notification of your assessor.
Step 4
Scheduled your assessment and begin review of your documentation.
Step 5
Assessment is completed, and your assessor sends approval notification to ISSA.
Step 6
Receive CIMS certification and begin communication plan with your stakeholders.
Who can be Certified in the CIMS Standard?
- Organizations
This Standard applies, without respect to the size of the organization, both to cleaning organizations that self-perform cleaning and to cleaning contractors. It is designed for facility services professionals: In-house Service Providers (ISP) and Building Service Providers (BSC). Download the Standard. - People
Cleaning professionals can become CIMS Certified Expert (CCE) ® through online and virtual training. Learn More
What people are saying about CIMS
“The CIMS program is a tremendous tool to maintain a constant and fluid pathway on standardized methods and processes. The program initiates growth and visionary changes for future business practices.”
“The program is very important, increasing the professionalism of the company and providing a safer and healthier work environment to employees and customers. the process is extremely well done by ISSA and its staff is competent, professional and pleasant to deal with. Thank you.”
“The CIMS program is a tremendous tool to maintain a constant and fluid pathway on standardized methods and processes. The program initiates growth and visionary changes for future business practices.”
